Privacy Policy

This Privacy Policy describes how LaptopChipLevel ("we", "us", "our") collects, uses, and handles personal information when you visit our website at https://laptopchiplevel.com or contact us in connection with our repair services.

We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

LaptopChipLevel is operated by a sole trader based at 3 Minchery Rd, Littlemore, Oxford OX4 4YY, United Kingdom. For data protection enquiries, contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you use the contact form on our website, we collect your name, email address, phone number (if provided), and the content of your message. This information is used solely to respond to your enquiry and manage any repair service you subsequently request.

2.2 Device and Repair Information

If you bring a device to our workshop, we record relevant details about the device (make, model, serial number) and the nature of the fault. This is necessary to manage your repair job and maintain accurate service records.

2.3 Website Usage Data

When you visit our website, basic server log data is collected automatically, including your IP address, browser type, referring URL, pages visited, and timestamp. This data is used for security monitoring and to understand general patterns of site usage. It is not linked to identifiable individuals in normal circumstances.

2.4 Cookies

Our website uses cookies. Please see our Cookie Policy for full details of what cookies are set, their purpose, and how to manage them.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and communications submitted through the contact form
• To manage and fulfil repair service requests
• To maintain records of completed work for warranty and service purposes
• To comply with our legal obligations
• To detect and prevent fraudulent or abusive use of our website

We do not use your personal information for unsolicited marketing, and we do not sell or rent personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: Processing necessary to provide the repair service you have requested.
• Legitimate interests: Responding to enquiries, maintaining security of our systems, and understanding how our website is used.
• Legal obligation: Where processing is required by applicable law.

5. Data Retention

Contact form submissions are retained for up to 12 months from the date of submission, unless they relate to an active service relationship, in which case they are retained for the duration of that relationship and for a reasonable period afterwards for warranty purposes. Server log data is retained for no longer than 90 days. Repair job records are retained for a minimum of 3 years for warranty and accounting purposes.

6. Sharing Your Data

We do not share your personal data with third parties except in the following circumstances:

• Where necessary to fulfil the repair service (e.g. sourcing specific components through a supplier, where device details may be communicated)
• Where required by law, court order, or regulatory authority
• Where we use a third-party email or form processing service to receive your submitted messages (such services are selected for compliance with UK GDPR and operate under appropriate data processing agreements)

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to our legal obligations)
• The right to object to or restrict certain types of processing
• The right to data portability in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

8. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee the security of information you submit electronically.

9. External Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any external site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:
LaptopChipLevel, 3 Minchery Rd, Littlemore, Oxford OX4 4YY
Email: [email protected]
Phone: +44 070 3340 6447